Billing and Account Support Basics

Use billing and account support for administration questions

Billing and account requests cover questions about invoices, account contacts, service scope, project references, and business administration. These requests are separate from technical troubleshooting, but they may be connected to active services.

Helpful details to provide

• Company name and primary account contact.
• Invoice number, project name, or service area if available.
• The question or change being requested.
• Whether the request relates to billing, account contact details, service scope, or project administration.
• Any timeline or business context that matters.

Service scope questions

If a request involves whether something is included in an active agreement, include the service area and the outcome you are trying to achieve. NetDefend can review the scope and identify whether the next step is support, consulting, or a new service request.

Keep sensitive details out of the form

Do not include full card numbers, bank details, private credentials, or other sensitive financial information in a support request.