Include useful context
Add the affected website, Microsoft 365 area, service name, users impacted, screenshots, error messages, and recent changes when relevant.
Support request
Submit a support request.
Share the service area, request type, and impact so NetDefend can route the request clearly.
Request queue
Client support
01
NormalWebsite change
Service context required
02
HighAccount access
Service context required
03
ReviewService request
Service context required
Support is routed by active service, request priority, and scope.
Before you submit
Help NetDefend understand the request quickly.
A clear support request makes it easier to understand the affected service, business impact, urgency, and next step.
Do not include secrets
Please do not include passwords, MFA codes, recovery keys, or other sensitive credentials.
Know how priority works
Support is available for active NetDefend clients during standard support hours. Response times may vary based on the active service agreement, request priority, and scope of support.