Terms
Website terms and service boundaries.
These terms explain how the NetDefend website, public content, forms, support requests, and service conversations should be used.
Not permitted
Responsible use
Misuse or disrupt the site
Probe, scrape, or overload systems
Submit passwords or secrets
Exploit a discovered issue
Forms and inquiries don't create an agreement.
Paid work is confirmed through a separate written scope.
Terms overview
Practical boundaries for website use and service conversations.
Website information
The NetDefend website provides general information about technology services, cybersecurity topics, training, support resources, and media content.
Website content is provided for general understanding and should not be treated as a substitute for a scoped professional engagement, legal advice, compliance advice, or an environment-specific security assessment.
Services and proposals
Submitting a form, requesting a consultation, or contacting NetDefend does not create a service agreement by itself.
Paid services, retainers, support arrangements, training access, or project work should be confirmed through a separate written scope, proposal, agreement, or accepted quote.
Support requests
Support is available for active NetDefend clients during standard support hours. Response times may vary based on the active service agreement, request priority, and scope of support.
Do not use public website forms to submit passwords, MFA codes, recovery keys, confidential secrets, or urgent emergency information unless a separate support process specifically instructs you to do so.
Responsible use
Do not attempt to misuse, disrupt, probe, scrape, overload, or interfere with the NetDefend website, forms, content, or supporting systems.
If you discover a potential security issue, report it through the security policy instead of exploiting it, publishing it, or accessing data that is not yours.
External links and content
The website may link to third-party platforms, articles, documentation, or social channels. NetDefend is not responsible for the content, security, or privacy practices of external websites.
NetDefend Media and Knowledge Base articles are educational resources. Security guidance should be adapted to the specific environment, risk level, and business context.